Payment Policy

Last updated: August 6, 2026

This Payment Policy applies to purchases made through Kalyvix by customers located in the United Kingdom.

We aim to provide clear information about our accepted payment methods, transaction currency, payment processing, shipping charges, refunds, and checkout procedures.

Accepted Payment Methods

Kalyvix currently accepts the following payment methods:

Digital Wallets

  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal Wallet

Credit and Debit Cards

  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover

Payment-method availability may depend on your device, browser, location, account eligibility, and the options displayed during checkout.

Only payment methods shown as available during checkout can be used to complete an order.

Payment Authorisation

By completing an order, you authorise the selected payment provider to process your payment according to its applicable terms and conditions.

You are responsible for ensuring that all billing, contact, and payment information entered during checkout is accurate and complete.

Your order will not be confirmed until payment has been successfully authorised.

A payment confirmation does not mean that an order has been dispatched. All orders remain subject to our standard verification, handling, and fulfilment process.

If a payment is declined, cancelled, reversed, or cannot be verified, the order may be delayed, cancelled, or left unfulfilled.

Transaction Currency

All product prices, shipping charges, payments, refunds, and transactions on the Kalyvix website are processed in British pounds sterling—GBP (£).

If your bank, card issuer, digital-wallet provider, or payment provider uses another currency, it may convert the transaction into GBP and apply its own:

  • Exchange rate
  • Currency-conversion fee
  • International transaction fee
  • Other payment-related charges

These rates and fees are determined by your payment provider and are outside Kalyvix’s control.

Payment Charges

Kalyvix does not add a separate payment-processing surcharge for using any of the accepted payment methods listed in this policy.

The total amount payable will be displayed during checkout before you submit your order.

Any exchange fees, international transaction charges, or other costs applied independently by your bank or payment provider are not charged by Kalyvix.

Digital-Wallet Payments

When using Shop Pay, Apple Pay, Google Pay, or PayPal Wallet, your payment may be processed using the billing, contact, and payment details stored in your selected wallet.

Please review the information displayed by your wallet provider before confirming payment.

Kalyvix is not responsible for incorrect billing, delivery, or contact information selected from a customer’s digital wallet.

The use of a digital wallet is also subject to the wallet provider’s own terms, privacy policy, eligibility requirements, and security procedures.

Card Payments

We accept eligible Visa, Mastercard, American Express, Diners Club, and Discover cards.

Card payments are subject to authorisation by your card issuer and payment processor.

Your card issuer may decline a payment for reasons including:

  • Incorrect card or billing information
  • Insufficient funds or available credit
  • Security or fraud-prevention checks
  • Card restrictions
  • Expired card details
  • International payment restrictions

Kalyvix does not control card-authorisation decisions made by your bank, card issuer, or payment processor.

Secure Payment Processing

Payments are processed through secure third-party payment platforms.

Kalyvix does not directly receive or store your complete card number, digital-wallet password, PayPal password, or other full payment credentials.

Payment providers process payment information according to their own security, privacy, and data-processing practices.

You should never send passwords, full card numbers, card security codes, or other sensitive payment credentials to Kalyvix by email or through our contact form.

Order Verification

We may review an order before dispatch to verify:

  • Payment authorisation
  • Billing information
  • Delivery information
  • Product availability
  • Order accuracy
  • Potential fraud or unauthorised activity

If additional information is reasonably required, we may contact you using the email address provided during checkout.

Failure to provide requested information may result in processing delays or order cancellation.

Payment Timing

Payment is normally authorised or collected when you place your order.

In some cases, your bank or payment provider may temporarily display an authorisation or pending charge before the payment is fully completed.

The timing of pending transactions, authorisation holds, and released funds is controlled by your payment provider.

Failed or Declined Payments

If your payment is declined or unsuccessful, your order may not be completed.

Please check that:

  • Your payment details are correct
  • Your billing information matches your payment account
  • Sufficient funds or credit are available
  • Your payment method has not expired
  • Your bank or provider permits the transaction

You may attempt payment again using another accepted payment method displayed during checkout.

Shipping Information

We provide free standard shipping on all products and orders within the United Kingdom, with no minimum purchase requirement.

Our standard shipping cost is:

£0.00 GBP

Our usual delivery schedule is:

  • Order cut-off: 7:00 PM UK time, Monday to Friday
  • Timezone: GMT during standard time and BST during British Summer Time
  • Handling time: 2–5 business days, Monday to Friday
  • Transit time: 5–16 business days, Monday to Friday
  • Estimated total delivery time: 7–21 business days

Orders submitted after the cut-off time, at weekends, or on applicable UK bank or public holidays begin processing on the next business day.

Please review our full Shipping Policy:

https://kalyvix.com/policies/shipping-policy

Returns, Exchanges, and Refunds

We accept eligible returns for both defective and non-defective products.

Eligible return requests must be submitted within 20 calendar days from the date of delivery.

We also accept exchanges for eligible products, subject to availability.

For non-defective returns, products must be returned in new condition and must not have been used beyond what is reasonably necessary to inspect them.

Eligible returns are made by mail using the downloadable and printable prepaid return label provided by Kalyvix at no cost.

We do not charge restocking fees.

Approved refunds are:

  • Processed in GBP
  • Issued to the original payment method
  • Processed within 14 calendar days after the returned product is received or acceptable evidence of return is provided, where applicable

Please review our full Return and Refund Policy:

https://kalyvix.com/policies/refund-policy

Refunds to the Original Payment Method

Refunds will be issued to the original payment method used to complete the purchase.

This means:

  • Shop Pay purchases are refunded through the original Shop Pay payment method
  • Apple Pay purchases are refunded to the card or account used through Apple Pay
  • Google Pay purchases are refunded to the card or account used through Google Pay
  • PayPal Wallet purchases are refunded through the original PayPal payment method
  • Card purchases are refunded to the original card

Kalyvix cannot normally redirect a refund to a different card, wallet, account, or payment method.

After Kalyvix processes a refund, your bank or payment provider may require additional time to display the funds in your account.

Cancelled Orders and Payment Reversals

To request cancellation before your order is dispatched, contact us as soon as possible at info@kalyvix.com.

We cannot guarantee that an order can be stopped after it has entered processing or has been dispatched.

If an order is successfully cancelled after payment has been authorised or collected, the payment will be reversed or refunded to the original payment method.

Your payment provider may require additional time to release an authorisation hold or display the refunded amount.

Duplicate or Incorrect Charges

If you believe you have been charged incorrectly or more than once, contact us at info@kalyvix.com.

Please include:

  • Your order number
  • The transaction date
  • The amount charged
  • The payment method used
  • A brief description of the issue

Do not send passwords, complete card numbers, card security codes, or other sensitive payment credentials.

We will review the available order and payment information and respond within our stated customer-support timeframe.

Chargebacks and Payment Disputes

Please contact us first if you believe there is a problem with an order, payment, delivery, return, or refund.

We will make reasonable efforts to review and resolve the issue.

Submitting a chargeback or payment dispute does not automatically cancel an order or return request. Payment disputes are also subject to the rules and review procedures of your bank, card issuer, wallet provider, or payment processor.

Nothing in this section limits your applicable consumer rights.

Privacy

Personal information may be collected and used for purposes including:

  • Processing and fulfilling orders
  • Processing payments and refunds
  • Providing customer support
  • Preventing fraud and unauthorised activity
  • Meeting applicable legal and administrative requirements
  • Improving our services

Payment providers may process your information under their own privacy policies and terms.

Please review the Kalyvix Privacy Policy:

https://kalyvix.com/policies/privacy-policy

Pricing and Checkout Transparency

The applicable product price, currency, shipping cost, discounts, taxes where applicable, and total order amount will be displayed before you submit your payment.

Please review all order information carefully before completing checkout, including:

  • Products and quantities
  • Product prices
  • Discounts
  • Shipping cost
  • Delivery address
  • Billing information
  • Payment method
  • Total amount payable

By submitting your order, you confirm that you have reviewed and accepted the displayed amount and the applicable store policies.

Contact Us

For questions regarding billing, payments, refunds, or an existing order, please contact us:

Store name: Kalyvix

Email: info@kalyvix.com

Operating address: 18 Holliday St, Birmingham B1 1TS, United Kingdom

Support hours: Monday to Friday, 10:00 AM–7:00 PM UK time (GMT/BST)

Our operating address is not a return address. Please do not send returned products to this address.

We aim to respond to inquiries within 1–2 business days during our support hours.