Contact Us

We’re here to help with questions about our products, orders, delivery, returns, payments, and store policies.

Customer Support Information

Store name: Kalyvix

Operating address: 18 Holliday St, Birmingham B1 1TS, United Kingdom

Support hours: Monday to Friday, 10:00 AM–7:00 PM UK time (GMT/BST)

Please note that our operating address is not a return address. Products sent to this address without prior approval may not be accepted or processed.

How We Can Help

You can contact our support team regarding:

Order status and tracking updates
Shipping and delivery questions
Returns, exchanges, and refunds
Billing and payment concerns
Product information
Questions about our store policies

To help us assist you more efficiently, please include your order number when contacting us about an existing order.

Response Time

We aim to respond to all inquiries within 1–2 business days during our support hours. Messages received outside these hours will be reviewed on the next business day.

Returns

Before returning an item, please review our Returns and Refunds Policy and contact us at info@kalyvix.com.

Do not send returns to our operating address. Approved returns must be sent to the return address provided by our customer support team.

Important Policies

For more information, please review our:

Thank you for choosing Kalyvix. We value your trust and look forward to assisting you.