Refund policy

Last updated: March 31, 2026

This Return & Refund Policy applies to purchases made through Kalyvix and is intended for customers located in the United Kingdom. We aim to provide high-quality ceramic dinnerware along with a clear and fair return process.

Returns Eligibility

We accept returns for both defective and non-defective items.

To be eligible for a return:

  • Items must be unused, in original condition, and include all original packaging and accessories
  • Items must not show signs of use, damage after delivery, or improper handling

Return requests must be submitted within 20 days from the date of delivery. Requests submitted after this period may not be accepted.

Exchanges

We offer exchanges for eligible items, subject to product availability.
Please contact our support team to request an exchange before returning your item.

Return Process

All returns are handled by mail.

To initiate a return:

  1. Contact us at info@kalyvix.com
  2. Wait for approval and return instructions
  3. Use the provided return label (if applicable)

Returns sent without prior approval may not be accepted.

Return Shipping Costs

We offer free return shipping for defective, damaged, or incorrect items.

For non-defective returns (e.g. change of mind), return shipping may be covered or arranged by us at our discretion. Details will be provided during the return approval process.

Restocking Fees

We do not charge any restocking fees.

Refunds

Refunds are issued to your original payment method and processed in GBP (£).

Once your returned item is received and inspected:

  • Refunds are processed within 15 business days
  • A confirmation email will be sent once completed

If your original payment was made in another currency, your bank or payment provider may apply exchange rates or additional fees. These are outside our control.

Need Help?

If you have any questions or need assistance, please contact us:

Store Name: Kalyvix
Email: info@kalyvix.com
Address: 18 Holliday St, Birmingham B1 1TS, United Kingdom
Operating Hours: Monday – Friday, 10:00 AM – 7:00 PM (GMT)
Contact: Contact Form

We aim to respond within 1–2 business days during operating hours.