Frequently asked questions
What currency are prices charged in?
All prices and transactions on Kalyvix are processed in GBP (£ – Great British Pound). If you pay using another currency, your payment provider may apply exchange rates or additional fees.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the United Kingdom, with no minimum purchase required.
How long does delivery take?
Orders are processed within 2–5 business days, and delivery typically takes 5–16 business days after dispatch.
Total estimated delivery time: 7–21 business days.
Delivery times are estimates and may vary due to external factors.
Do you provide tracking information?
Yes, once your order has been shipped, you will receive tracking details via email (where available) so you can monitor your delivery.
What if my item arrives damaged or incorrect?
If your item arrives damaged, defective, or incorrect, please contact us with photos and your order details. We will review the issue and arrange a replacement or refund where applicable.
Can I return my order?
Yes, we accept returns for eligible items within 20 days of delivery, provided the items are unused and in original condition.
Please contact us first to receive return instructions.
Who pays for return shipping?
Return shipping is free for defective, damaged, or incorrect items.
For other returns, shipping arrangements will be confirmed during the return approval process.
Can I change or cancel my order?
If you need to make changes or cancel your order, please contact us as soon as possible.
We can only modify or cancel orders before they are processed or shipped.
What payment methods do you accept?
We currently accept payments via PayPal, a secure and widely trusted payment platform.
How can I contact customer support?
You can contact us at info@kalyvix.com.
Our support team is available Monday to Friday, 10:00 AM – 7:00 PM (GMT) and typically responds within 1–2 business days.
